Richmondshire District Council

The NHS Test and Trace Support Payment scheme runs from 28 September 2020 to 31 January 2021 and allows individuals who are entitled, a support payment of £500. This is to support people on low incomes who are unable to work from home if they are told to self-isolate by the NHS Test and Trace service and will lose income as a result.

These payments are designed to help ensure people who have tested positive for COVID-19 and their close contacts self-isolate for the required period and encourage those with symptoms to get tested to stop onward spread of the virus.


Test and Trace Support Payment

To be eligible for the Test and Trace Support Payment, you must meet all of the following criteria:

  • You live in Richmondshire (if you don't live in Richmondshire, you must apply to your own local authority)
  • You were asked to self-isolate by NHS Test and Trace because you tested positive for coronavirus or have recently been in close contact with someone who tested positive
  • You are employed or self-employed
  • You are unable to work from home and will lose income as a result
  • You are currently receiving one or more of the following benefits:
  • Universal Credit
  • Working Tax Credit
  • Income-based Employment and Support Allowance
  • Income-based Jobseeker’s Allowance
  • Income Support
  • Housing Benefit
  • Pension Credit
  • Discretionary Payments

    You may be eligible for a £500 discretionary payment if you meet all the other eligibility criteria above, but:

  • You do not currently receive Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit; and
  • You will face financial hardship as a result of not being able to work while you are self-isolating.

    This application is for one person only and any further applications within the same household must be made by each individual.

    Eligible individuals can make a claim up to 14 days after their period of self-isolation ended.

    Applicants can apply on behalf of someone else; however, the £500 must be paid into a bank account in the name of the person for whom the application is being made.

    The Test and Trace Support Payment scheme does not cover people who are self-isolating after returning to the UK from abroad, unless they have tested positive for coronavirus or have been told to stay at home and self-isolate by NHS Test and Trace.

    Obtaining an NHS Test and Trace Account ID

    Most citizens who test positive for COVID-19 or are a contact of someone who has had a positive test will receive an 8-character Account ID.

    Please ensure that you have the below information available before starting the application:

  • National Insurance number
  • Your 8-character NHS Test and Trace Account ID This must be in the applicant's name and must be for the isolation period the application is being made for.
  • Your most recent bank statement, wage slip or proof of self-employment
  • Failure to self-isolate

    If Richmondshire District Council becomes aware that an applicant has not self-isolated, they will need to refer the case to the Police. Richmondshire District Council has the right to recover costs from people who claim the payment fraudulently.

    What happens next:

    • We will review your application and check if you are eligible for the support payment
    • If the criteria has been met, payment will be made within three working days to the bank account that you have provided details for in this form

    What you'll need to provide:

    • Your contact details
    • National Insurance number
    • 8-character NHS Test and Trace Account ID
    • Bank account details (including name on the account, sort code and account number)
    • If you are self-employed, we need to see evidence of self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact.
    • All fields with * are mandatory, and should be completed in full.

    Your privacy

    The information you provide on this application form will be used to facilitate your Test and Trace Support Payment application. The Council relies on your consent to access your records contained in the NHS Test and Trace data system, known as CTAS, for the purposes of confirming your eligibility for this scheme of payment. You may withdraw your consent at any time by contacting the Council on 01748 829100. Please be aware that if you withdraw your consent, you will no longer be entitled to the payments under this scheme. We may use the data you provide and information held by the Council about you/your household to help process your application and to prevent and detect fraud, including through data matching exercises. We may share your information with external agencies including the Police and other government bodies and councils where the law allows or requires us to do so for a specific purpose and to participate with government data matches. For information about how we process the information gathered on this form, please see the Council’s Privacy Notice on its website.

    A to Z of Services